I&M Bank Authorization Officer Job vacancy in Nairobi Kenya November 2012
I&M Bank is looking to recruit competent and highly motivated individuals for the following position:
Ref: AO/07/2012
Authorization Officer
(1 Position)
Job Summary:
To reduce card risk of fraud and misuse and to ensure that services being offered to card holders within authorization unit are efficient, prompt and courteous so as to maintain customer’s goodwill and excellent image of the bank by observing the banks Policies, Procedures and Controls.
Key Duties and Responsibilities:
To reduce card risk of fraud and misuse and to ensure that services being offered to card holders within authorization unit are efficient, prompt and courteous so as to maintain customer’s goodwill and excellent image of the bank by observing the banks Policies, Procedures and Controls.
Key Duties and Responsibilities:
- Providing support for the prepaid card clients:
- Confirming client reloads.
- Following up on client issues regarding transactions.
- Ensuring exchange rates are uploaded in the prepaid card system.
- Card collections – calling credit cardholders whose card accounts are overdue within 30 – 90days of their credit facility and requesting them to make payment for continuity of the service.
- Informing card holders of unsuccessful auto-debits on their accounts and acquiring new dates for the same to be effected.
- For monitoring all credit/debit card transactions real time and confirming all suspicious card transactions within the stipulated time limit in the fraud monitoring manual.
- Confirmation of all suspicious card transactions within the stipulated time limit as per the fraud monitoring manual.
- Blocking all cards involved in fraudulent activities immediately and ensure that necessary communication is received from the client confirming the misuse of their card.
- Reporting all fraudulent activity to the team leader and head of credit & risk immediately for appropriate action to be taken .
- Monitoring Card holders’ complaints received at Call Centre closely in order to take prompt action and institute corrective measures and appropriate feedback provided where necessary.
- Ensuring that all Cards reported lost/stolen are promptly blocked and a written confirmation of the loss is obtained before a replacement card is issued.
- Forwarding information to the Card Centre for processing.
- Giving customers information regarding how to apply for Credit Cards.
- Performing manual authorisation duties for our clients.
- Provide support to the prepaid card clients:
- Confirming client reloads.
- Following up on client issues regarding transactions.
- Ensuring exchange rates are uploaded in the prepaid card system.
- Cross-selling bank products – telemarketing.
Minimum Requirements:
- Good business communication (written and verbal) skills.
- Must have good time management skills.
- Should have good interpersonal skills and be able to interact with all levels of personnel within and outside the Bank.
- Proficiency in the use of computers – MS office, relevant banking software.
- Good problem solving and analytical skills.
- Good judgement and decision-making skill.
- One year continuous working at officer level in a financial institution preferably a bank with familiarity to the call centre function.
- Business related degree holder from a recognized University.
- Banking qualifications desirable.
If you believe you meet the above requirements, please send your
application together with a comprehensive curriculum vitae indicating
your qualifications, present position, contact and names of three
referees.
Your application should reach the below address on or before 8th December, 2012.
Please quote reference number followed by the position applied for in the application
The Human Resources Manager
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Nairobi
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Only short listed candidates will be contacted.
Canvassing will lead to automatic disqualification.
