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Friday, 23 November 2012

I&M Bank Authorization Officer Job vacancy in Nairobi Kenya November 2012

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I&M Bank Authorization Officer Job vacancy in Nairobi Kenya November 2012

I&M Bank is looking to recruit competent and highly motivated individuals for the following position: Ref: AO/07/2012
Authorization Officer
(1 Position)  Job Summary:
To reduce card risk of fraud and misuse and to ensure that services being offered to card holders within authorization unit are efficient, prompt and courteous so as to maintain customer’s goodwill and excellent image of the bank by observing the banks Policies, Procedures and Controls.
Key Duties and Responsibilities:
  • Providing support for the prepaid card clients:
  1. Confirming client reloads.
  2. Following up on client issues regarding transactions.
  3. Ensuring exchange rates are uploaded in the prepaid card system.
  • Card collections – calling credit cardholders whose card accounts are overdue within 30 – 90days of their credit facility and requesting them to make payment for continuity of the service.
  • Informing card holders of unsuccessful auto-debits on their accounts and acquiring new dates for the same to be effected.
  • For monitoring all credit/debit card transactions real time and confirming all suspicious card transactions within the stipulated time limit in the fraud monitoring manual.
  • Confirmation of all suspicious card transactions within the stipulated time limit as per the fraud monitoring manual.
  • Blocking all cards involved in fraudulent activities immediately and ensure that necessary communication is received from the client confirming the misuse of their card.
  • Reporting all fraudulent activity to the team leader and head of credit & risk immediately for appropriate action to be taken .
  • Monitoring Card holders’ complaints received at Call Centre  closely in order to take prompt action and institute corrective measures and appropriate feedback provided where necessary.
  • Ensuring that all Cards reported lost/stolen are promptly blocked and a written confirmation of the loss is obtained before a replacement card is issued.
  • Forwarding information to the Card Centre for processing.
  • Giving customers information regarding how to apply for Credit Cards.
  • Performing manual authorisation duties for our clients.
  • Provide support to the prepaid card clients:
  1. Confirming client reloads.
  2. Following up on client issues regarding transactions.
  3. Ensuring exchange rates are uploaded in the prepaid card system.
  4. Cross-selling bank products – telemarketing.
Minimum Requirements:
  • Good business communication (written and verbal) skills.
  • Must have good time management skills.
  • Should have good interpersonal skills and be able to interact with all levels of personnel within and outside the Bank.
  • Proficiency in the use of computers – MS office, relevant banking software.
  • Good problem solving and analytical skills.
  • Good judgement and decision-making skill.
  • One year continuous working at officer level in a financial institution preferably a bank with familiarity to the call centre function.
  • Business related degree holder from a recognized University.
  • Banking qualifications desirable.
If you believe you meet the above requirements, please send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact and names of three referees.
Your application should reach the below address on or before 8th December, 2012.
Please quote reference number followed by the position applied for in the application The Human Resources Manager
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, 
Nairobi Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Canvassing will lead to automatic disqualification.

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Sunday, 11 November 2012

Banking Branch Managers, and Principal Officer Jobs in Kenya November 2012

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Banking Branch Managers, and Principal Officer Jobs in Kenya November 2012

Our client, a full-fledged Sharia compliant banking institution, is looking for Branch Managers for various branches.
They are also looking to recruit a Principal Officer for their Islamic insurance (Takaful) brokerage subsidiary.
Branch Managers – Kisumu, Mombasa And Malindi
The job holders will lead in the implementation of Branch strategies in order to grow business, increase revenues, ensure profitability and manage risk while maximizing customer satisfaction.
Responsibilities
  • Development and implementation of the branch business plans, targets and strategy while continuously reviewing performance against set targets to ensure the branch remains on course;
  • Continuously identifying and developing new and profitable businesses for all bank products at the branch while ensuring active cross-selling of all bank products;
  • Managing relationships by driving the Customer Service effort and ensuring a service focused culture at the branch;
  • Providing over-sight for the co-ordination and management of all business aspects of the branch involving sales and marketing, customer service, human resources, finance and all key operational issues;
  • Oversee the branch operational issues and ensure compliance to operational manuals, policies and CBK and regulatory requirements;
  • Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the branch’s and the Bank’s overall goals.
Qualifications:
  • A degree in a Business related field; Diploma in Banking, professional banking qualifications such as AKIB;
  • Certification in marketing or related field;
  • Minimum of five (5) years experience, two (2) of which should have been in a business development role, such as relationship manager, experience in operations; strong analytical, problem solving, communication, negotiating and leadership skills;
  • ability to deliver results; diligent, self-driven individual with a passion for performance and a team player.
  • Experience as branch manager is an added advantage.
Principal Officer
The jobholder has overall responsibility for executing the company’s long-term vision and strategy.
This includes identification of new markets and expansion opportunities, delivery of high class insurance solutions to customers and excellent management of relationship with regulatory bodies such as Insurance Regulatory Authority (IRA), Association of Kenya Insurers, Insurance Companies as well as entire members of staff.
The position reports to the Managing Director.
Responsibilities;
  • To provide leadership and comprehensively manage the activities of the Brokerage firm;
  • Source and secure new businesses, building and managing a customer portfolio;
  • Plan, organize and coordinate day to day running of the office;
  • Ensure new clients are provided with quotations and continuous follow up is in place;
  • Respond to customer enquiries and handle customer claims;
  • Handle all Insurance administrative duties;
  • Undertake market research in order to identify and recommend competitive products and services that distinguish the Company’s Takaful from other brokerages.
  • Liaise with the regulator and provide all necessary reports;
  • Provide reports on the state of the business to senior management and the Board;
  • Participate in the recruitment, training and management of departmental staff.
Qualifications:
  • A degree in Insurance, ACII or equivalent;
  • A Certificate of proficiency (CoP) or diploma in insurance/Exemption;
  • Five (5) years experience in Insurance Industry with at least (3) years in senior management; Strategic thinker, ability to see the big picture and formulate strategies;
  • Sound knowledge of the Insurance products and services and IRA regulations;
  • High levels of professionalism, honest with impeccable integrity (high ethical standards);
  • Good management ability with capacity to grow, support and develop talent within the subsidiary;
  • Demonstrable business acumen and excellent communication, social and presentation skills.
For further details about this position, please log on www.adeptsys.biz
All applications and enquiries to: recruit@adeptsystems.co.ke
Kindly indicate your preferred location for the branch manager role in your application.
Closing date: Friday 23rd November, 2012.
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Thursday, 27 September 2012

Institute of Advanced Technology (IAT) Customer Service Assistant Job Vacancy in Nairobi Kenya september 2012

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Institute of Advanced Technology (IAT) Customer Service Assistant Job Vacancy in Nairobi Kenya september 2012
Exciting Customer Service Assistant Position The Institute of Advanced Technology (IAT) is seeking to recruit a Customer Service Assistant to handle our front Office reception work.
IAT Pension Towers is looking for a candidate to fill the position of Customer Service Assistant.
The position combines both Front Office reception work, handling customer enquiries and keeping records of the same. The Person:
The suitable candidate should:
  • Be a Diploma holder, in a business related field
  • Have completed both ICDL 1 & 2
  • Possess excellent interpersonal, communication skills and people skills
  • Be able to work flexible hours (up to 7p.m. in the evenings)
  • Be aggressive in sales and marketing initiatives
  • Have worked in a similar role for at least 6 months.
If you strongly believe that you are competent to do the above job kindly apply by email, with your CV and all relevant certificates, not later than Friday 05 October 2012 Address applications to:     
 
Human Resources Director
IAT
P.O. Box 14201, 00800 
Westlands  Nairobi, Kenya IAT, Symphony Place, 
Waiyaki Way Slip Road, Westlands, 
Tel:  4455000/0716 793 954
Nairobi
E-Mail:  hrd@symphony.co.ke
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Friday, 14 September 2012

FMCG Industry Sales Manager Job in Kenya 2012

FMCG Industry Sales Manager Job in Kenya 2012
We are recruiting for a  Sales Manager for one of our clients in the FMCG industry.
The  Sales Manager will report directly to the Managing Director. The purpose of this management job is to formulate and implement functional policies and strategies to achieve agreed sales and profitability targets.
Knowledge, Skills and Experience Required
  • A Business related diploma or a degree.
  • Minimum 5 years experience at a sales management level in an FMCG environment.
  • People management, communication and presentation skills is key.
  • Computer literacy
Salary Range: KShs 90K -120K Gross Key Result Areas
  • Formulate and implement sales strategies for assigned product(s)/area to achieve agreed sales and profitability targets.
  • Set and ensure achievement of agreed sales targets for respective areas and sales channels.
  • Formulate departmental budget and ensure that expenditure is maintained within approved budget.
  • Train and develop an appropriate sales force and structure that maximizes effectiveness and efficiency.
  • Develop and fine-tune distribution channels and systems to optimize product availability and maximize sales.
  • Ensure superior customer service with particular emphasis on business partners.
  • Gather market information and conduct effective competition analysis and advise on new product introductions.
  • Ensure formulation and implementation of an effective discount structure and that customers are within the agreed trading terms.
  • Timely presentation of all required reports and documents.
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title (Sales Manager; salary; 90k-120k) on the email subject to jobs@corporatestaffing.co.ke.
Please indicate current or last salary. The Recruiting Manager
Corporate staffing Services
3rd Floor, Nabui House, Westlands
Nairobi.
N.B: We do not charge any fee for receiving your CV in our database no for interviewing

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Saturday, 8 September 2012

Tdh Psychosocial Counsellor Job in Kenya SEP 2012

 
Tdh Psychosocial Counsellor Job in Kenya SEP 2012
Terre des hommes Foundation (Tdh) is an international NGO focussed on Child Rights.
To support the development of its Child Protection programme in Garissa County, Tdh is encouraging applications from Kenyan nationals for the role of: Psychosocial Counsellor
Reporting to: Child Protection Programme Manager
Duty station: Dadaab, Garissa County
Contract duration: 12 months (with 3-month probation period)
Main responsibilities:
  • Training and supervising CP staff during case management (including BID), awareness and psychosocial activities.
  • Under supervision of the project manager, coordinate case management activities in a refugee context.
  • Participate in needs assessments and project evaluations aiming at contributing to the development of the Child Protection Programme’s strategy for the refugee community project in Dadaab refugee complex.
  • To train CP team members on child friendly interviews techniques and implementation of a psychosocial assessment.
  • To conduct psychological individual evaluations for vulnerable children and their families identified.
  • To provide psychological support to selected vulnerable cases.
Requirements:
  • Minimum bachelor degree in psychology or related field, clinical experience is a plus.
  • Minimum 3 years’ experience as child psychologist or in child protection related positions.
  • Experience in case management, BID experience is a plus.
  • Project reporting and evaluation experience.
  • Staff supervision experience.
  • Fluency in English and Kiswahili. Ability to communicate in Somali is a plus.
Application modalities:
Candidates that fit the requirements above are invited to submit a covering letter, CV, references, and copies of academic and professional certificates (if requirements are not met or application is incomplete, the application will not be considered).
Applications should be addressed to the Child Protection Program Manager:
They can be emailed to cppm.ke@tdh.ch Closing date for this positions is 13th September 2012.
Only shortlisted candidates will be contacted for a written test and interview. Candidates should be available for the written test on the 14th of September 2012. Tdh’s recruitment and selection procedures reflect our commitment to protect children’s rights, which includes the prevention of all forms of child abuse.
Tdh is an equal opportunity employer. Female candidates are encouraged to apply.
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